MINITAB STATISTICAL SOFTWARE MODULE
Customer Contact Center
Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.
Customer Contact Center Module Overview
Utilize Minitab's Customer Contact Center Module to enhance customer satisfaction through data-driven insights, improving your approach to customer service. Delve deeper by watching the video below.
Customer Contact Center Module Capabilities
The following features and tools are conveniently located within the Customer Contact Center Module.
On-Demand Assistance
Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help.
Proven Performance
Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.
Familiar Terminology
Written with contact center professionals in mind, Minitab's Customer Contact Center Module provides guided data analysis in commonly used and understood terms. Shift your focus to improving key performance indicators (KPIs) like service levels, utilization and cost, ticket volume, time management, ticket resolutions, and customer satisfaction without worrying about which analysis to use.
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Predictive Analytics Add-On
Minitab's Predictive Analytics Module equips you with the tools to forecast trends, anticipate outcomes and make proactive decisions based on data patterns. Watch the video below to learn more about the power of Predictive Analytics.
Customer Contact Center
Utilize Minitab's Customer Contact Center Module to enhance customer satisfaction through data-driven insights, improving your approach to customer service
Healthcare
Minitab's Healthcare Module includes the power of statistical software to solve your most pressing healthcare and patient care related challenges.
Insurance Industry
Add your pricing strategy. Be sure to include important details like value, length of service, and why it’s unique.
Supply Chain
Whether you want to conduct Design of Experiments, Hypothesis Testing, Interval Estimation or something else, Minitab's Supply Chain Module can help.
Measurement System Analysis
Make confident decisions with Minitab's Measurement Systems Analysis Module, which enables you to conduct Gage R&R studies, Destructive Gage R&R studies, Bias studies and more.
Reliability Analysis
Assess risk and reliability of products to prevent failures with the Reliability Module.
Information Technology
Minitab's Information Technology module enables you to access the power of statistical software to solve your most pressing IT challenges, all in industry-friendly language..
Sample Size
Achieve optimal sample sizes efficiently using Minitab's Sample Size Module, ensuring your experiments yield statistically significant results without unnecessary resource allocation.
Research and Development
Minitab’s Research and Development Module was designed specifically for professionals in the R&D field.
